SOP

PURPOSE

City of South Miami Dante Fascell Tennis Center Standard Operational Procedure

The purpose of this document is to establish requirements and guidelines for the operation and use of the Dante Fascell Tennis Center.

HOURS OF OPERATION

Monday – Friday (Sunrise to 9:00pm)

Saturday & Sunday (Sunrise to 8:00pm)

The tennis center will be closed on certain holidays.

BASIC REQUIREMENTS

Neither smoking nor vaping is allowed.

Proper tennis attire is required (wear shirts during play).

Flat soled tennis shoes only, no shoes that mark or gouge the courts.

No skateboards, scooters, nor tobacco products on tennis courts.

No pets are allowed under any circumstance.

No climbing on the furniture, fences, or nets.

Use, sale or possession of alcoholic beverages or controlled substances is prohibited.

Any threatening verbal or physical behavior and any offensive or obscene language is prohibited.

All reservations of courts shall follow the procedures as described herein.

All rules, regulations, policies, or other procedures as defined for the Dante Fascell

Tennis Center or for the City of South Miami will be enforced. Any violations may result in restriction of future use.


SCHEDULING OF COURTS

Courts can be reserved no earlier than 48 hours in advance.

To book a court you can call the office during operational hours (305-666-8680) to check

for court availability. You can also book online through Playbycourt.com. When booking through play by court you must create an account, choose a court and select the time you wish to play. (Please be advised, no one is guaranteed a specific court, courts are shifted around daily to create more availability for other players).

You cannot book for more than 2 hours.

If you’re late for your booking by more than 15 minutes without informing the desk staff your reservation may be cancelled.

There is a 6 ball maximum for non-coaches.

Only The City of South Miami’s certified coaches are allowed to coach/ teach lessons on the courts.

CHECK IN PROCEDURES

All residents and non-residents must check in at the office with desk staff before walking on courts.

Credits cards are accepted with the exclusion of American Express.

Desk staff will assign courts to patrons.

WEATHER PROEDURES

When lightning is near 1 long solid horn will sound from the building meaning the courts must be clear. Desk staff will come out and make sure the courts are clear and that all players and any other persons present at the tennis center seek shelter. Play may resume after 3 short horns bursts meaning all clear. No one is allowed on the courts until the all clear is given.

Rain checks will be given to players when less than 50% of their booking time is completed. If more than 50% of booking time was completed no rain check will be issued. Rain checks are good for one-time use only and must be turned in to the desk staff during check-in.